Quality & Optimization Specialist

Quality & Optimization Specialist

Classification:
Non-exempt Status –

Schedule:

Full-time, generally Mon – Fri, 8am – 5pm

Location:

Coos Bay
Salary: [only used for job postings]

This position will focus on optimizing clinical systems, quality metrics, workflows, and reporting tools to improve overall clinic operations and patient care. You will be a key resource for supporting clinical staff, facilitating training on system tools, and managing reporting processes to monitor performance metrics. Additionally, you will work closely with clinic leadership to drive continuous improvement in operational efficiency, data management, and the overall patient experience.

• Previous experience in a clinical or healthcare setting, with expertise in supporting and optimizing clinical systems.
• Strong understanding of data analysis, reporting tools, and performance monitoring systems.
• Experience in workflow analysis and process improvement in a healthcare or clinical environment is a plus.
• Bachelor’s degree in healthcare, business administration, or related field preferred. Experience in lieu of education may be considered.
• Relevant training or certifications in healthcare technologies or systems optimization preferred.

1. Clinical Systems Support & Optimization

• Serve as a primary resource for clinical staff in using healthcare systems and technologies effectively, providing ongoing training and troubleshooting support.
• Collaborate with leadership to assess and optimize clinical workflows and ensure systems are being utilized to their full potential.
• Identify opportunities for system improvements and process enhancements to streamline clinic operations, ensuring high levels of efficiency and accuracy.
• Conduct regular assessments of system performance, address issues, and propose improvements to meet clinic needs.
• Provide training and resources to staff to ensure they are up-to-date with system features and best practices, fostering effective use of technology in the clinic.

2. Data Management & Reporting

• Manage and generate clinical system reports, tracking key metrics such as patient outcomes, operational performance, and staff efficiency.
• Analyze data to identify trends and areas for improvement, presenting actionable insights to clinic leadership.
• Develop custom reports and dashboards tailored to the clinic’s needs, providing data that informs decision‑making and performance tracking.
• Support the clinical team in understanding and utilizing reporting tools to monitor key performance indicators (KPIs) and enhance clinic operations.

Quality Coordination & Compliance

gt;

Lead quality improvement initiatives to enhance patient care, operational efficiency, and compliance with regulatory standards.
• Ensure adherence to accreditation and compliance standards (e.g., CMS, OSHA, HIPAA).
• Develop and maintain policies, protocols, and standard operating procedures (SOPs) to support clinical quality and patient safety.
• Conduct audits and assessments to ensure adherence to best practices, identifying areas for improvement and implementing corrective actions.
• Assist in incident reporting, root cause analysis, and process improvements to enhance patient safety.
• Serve as a liaison between clinical teams and leadership to ensure quality initiatives align with organizational goals.
• Work closely with multidisciplinary teams to ensure systems are aligned with clinic goals and regulatory requirements.
• Assist in monitoring and improving operational processes, leveraging data to guide decisions on staffing, patient care, and resource allocation.
• Participate in ongoing training and professional development to stay current with industry trends and technological advancements.
• Foster a culture of continuous improvement by suggesting and implementing changes that enhance patient care, staff satisfaction, and overall clinic performance.

4. Ensure compliance with company policies and procedures as applicable to area(s) of responsibility.

5. Handle confidential information and materials appropriately and maintain a secure…