Client Relationship Specialist

Employer Industry: Pharmacy Care Management

• Comprehensive benefits package including medical, dental, and vision coverage, effective 1st of the month following date of hire
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and experience
• Flexibility with a full-time schedule, averaging 40 hours per week

• Serve as the main contact for external clients requesting Medicare D and Commercial products
• Perform client outreach and set up recurring calls for effective communication
• Assist in the reconciliation of Prescription Drug Event (PDE) data and submissions
• Build strong, trusting relationships with clients and pharmacies to enhance service delivery
• Ensure compliance with regulatory requirements and track updates for incorporation into policies

• Associate's degree or formal training beyond high school is required;
  Bachelor's degree preferred
• 3-4 years of customer service and industry experience; health plan or insurance experience is a plus
• Knowledge of pharmacology and Medicare Part D guidelines
• Excellent communication skills and professionalism when working with clients
• Strong computer skills including proficiency in word processors, spreadsheets, and database software

• CPhT (Certified Pharmacy Technician) certification
• Previous experience in a pharmacy support role
• Familiarity with formulary compliance and plan set-up processes
• Ability to solve problems under pressure and make immediate decisions
• Detail-oriented with strong organizational skills

#Pharmacy Care Management  #Client Relations #Healthcare Services #Career Opportunity #Competitive Benefits

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