PAS Resource Specialist

Why consider this job opportunity

Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Work hours are Monday to Friday, with flexibility based on operating needs
Chance to make a positive impact on patient care and satisfaction
High-quality customer service focus in a dynamic healthcare setting

• Schedule surgeries and maintain current information regarding surgery schedules for service site providers
• Triage and document telephone calls from patients, addressing medication refills, complaints, and urgent health care concerns
• Schedule new patient appointments and obtain prior medical records as needed
• Provide high-quality customer service to both external and internal customers, ensuring effective communication and complaint processing
• Offer administrative support for assigned surgeons, including managing calendars and coordinating travel

• One year of experience in a medical office setting with direct patient contact or one and a half years in a high-volume public contact position with six months in a medical setting
• Thorough knowledge of PAS policies and procedures
• Demonstrated advanced PAS user skills and extensive knowledge of integrated care
• Basic computer skills, including word processing and online scheduling
• Excellent verbal and written communication skills with a strong customer service orientation

• Experience in an orthopedic or surgery department
• Knowledge of diagnostic authorizations and medical terminology
• Minimum of six months experience with a high-volume, multi-line phone system
• Proficiency in MS Office applications, including Outlook, Word, and Excel
• Strong critical thinking and problem-solving skills, with the ability to handle confrontational customer interactions effectively

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.