Education & Patient Program Manager

Education & Patient Experience Program Manager# Careers## Education & Patient Experience Program Manager Apply:
Bay Area Hospital:
Full time:
Posted Today:
R6820
** Time Type:
** Full time
** Hours per Pay Period:
** 80
* * Shift:
** Day Shift 8-80
** Minimum:**$ USD
** Maximum:**$ USD(This represents the rate for an individual with significant experience in this job in a full-time 40 hour per week position)
** Department:
** Clinical Support Services
** Current Bay Area Hospital Employee:
** If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.

The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.
*
* Job Description:

** Education & Patient Experience Program Manager Develops, coordinates, implements, and improves hospital-wide programs for staff education, Health Stream learning management, CPR/BLS certification, clinical competency, and patient experience. Collaborates with hospital leadership, clinical and non-clinical departments, educators, Quality, compliance teams, and external organizations to support employee development, regulatory readiness, clinical preparedness, and patient- and family-centered care.
** EXPECTATION FOR ALL EMPLOYEES
** Support the organization’s mission, vision and values by adhering to the behavioral standards of Bay Area Hospital. Comply with all laws and regulations affecting Bay Area Hospital. Be familiar with and adhere to the Bay Area Hospital Code of Conduct and Compliance Program. Effective communication skills and the ability to work effectively with people from various backgrounds are critical.  
** POSITION SUMMARY
** Develops, coordinates, implements, and improves hospital-wide programs for staff education, Health Stream learning management, CPR/BLS certification, clinical competency, and patient experience. Collaborates with hospital leadership, clinical and non-clinical departments, educators, Quality, compliance teams, and external organizations to support employee development, regulatory readiness, clinical preparedness, and patient- and family-centered care.  
** PRINCIPAL DUTIES AND RESPONSIBILITIES
*** Develops and coordinates hospital-wide educational programs based on organizational needs, regulatory requirements, patient safety priorities, and identified competency gaps.
* Partners with department leaders to identify learning needs and develop department-specific education and competency programs.
* Coordinates new-hire, annual, and ongoing education requirements, educational calendars, and continuing education and professional development opportunities.
* Maintains education attendance, completion, and competency records; evaluates educational effectiveness and identifies opportunities for improvement.
* Serves as the primary Health Stream administrator and resource; builds, assigns, maintains, and monitors courses, curricula, learning plans, and compliance assignments.
* Maintains accurate electronic education records and generates completion and compliance reports; communicates outstanding requirements to employees and leaders.
* Reviews Health Stream content and assignments for currency and relevance; troubleshoots system issues and provides training and support to staff and managers.
* Collaborates with leadership, Information Technology, and Human Resources to optimize learning management processes and system use.
* Coordinates CPR/BLS education and certification programs, including training requirements, classes, instructors, schedules, equipment, and materials.
* Ensures CPR/BLS training follows applicable American Heart Association or other organizational standards; maintains certification records, monitors expiration dates, and communicates renewal requirements.
* Partners with clinical leaders to support emergency response education, mock events, and resuscitation competency initiatives that improve staff readiness.
* Coordinates hospital-wide patient experience initiatives and analyzes patient experience data, comments, feedback, and trends to identify improvement opportunities.
* Collaborates with leaders and frontline staff to develop and implement patient experience action plans; tracks progress and communicates outcomes to leadership.
* Coordinates education on communication, service excellence, customer service, service recovery, and patient-centered care;…