Practice Engineer - AMER

Git Lab is an open‑core software company that develops the most comprehensive AI‑powered Dev Sec Ops  Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co‑create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development.

Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

Our same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. Git Lab is where careers accelerate, innovation flourishes, and every voice is valued. Our high‑performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

Co‑create the future with us as we build technology that transforms how the world develops software.

As a Practice Engineer on our CX Engineering team, you’ll build and improve the platforms, tools, and automation that help Git Lab’s Customer Success (CS) and Professional Services (PS) teams deliver measurable customer outcomes ’ll focus on modern web applications, integrations, and service delivery tools that support Git Lab’s three strategic customer journeys: AI Modernization, Security Modernization, and Dev Ops Modernization.

Much of your work will center on building dashboards and assessment tools that make it easier for CS and PS teams to understand, track, and improve customer adoption.

You’ll collaborate closely with Journey Portfolio Leads and CX stakeholders to translate service needs into technical solutions. You’ll integrate with enterprise platforms like Git Lab, Salesforce, Gainsight, and Kantata. You’ll also help drive adoption by creating documentation, delivery kits, and technical artifacts, and by supporting onboarding and troubleshooting for CX Engineering tools. This is a net‑new, highly impactful role on a small, remote‑first engineering team.

You’ll contribute directly to both the CX Engineering platform portfolio and the customer experience. You’ll be part of a "center of excellence" for how Git Lab delivers services at scale.

• Customer Wins Portal: A smart search engine that helps CX and Sales quickly find relevant customer stories and outcomes.
• Adoption Assessment Platform: A web application that evaluates customer adoption across Git Lab capabilities and surfaces actionable insights for customers to take.
• Congregate: A strategic customer data migration tool that streamlines moving customer data into Git Lab at scale.
• Evaluate:
  Instance scanning tool for evaluating Git Lab, Git Hub, Bitbucket Server, ADO, and Jenkins to assist with scoping out services.

• Build and maintain journey‑enabling platforms, assessment tools, dashboards, and portals that help Customer Success (CS) and Professional Services (PS) deliver customer outcomes at scale, aligned with Git Lab’s strategic customer journeys (AI, Security, and Dev Ops Modernization).
• Design and develop custom applications using modern web technologies (Vue.js, React, Type Script, Python) deployed on Git Lab Pages or cloud infrastructure, with a focus on secure, well‑tested, and maintainable code.
• Create and enhance integrations between CX Engineering tools and enterprise platforms such as the Git Lab API, Salesforce, Gainsight, and Kantata.
• Implement automation that reduces manual effort in service delivery, improves operational efficiency, and supports consistent, high‑quality execution.
• Create delivery kits, technical artifacts, and documentation that enable CX teams to adopt tools, understand architecture, and troubleshoot common issues.
• Collaborate with Journey Portfolio Leads and CX stakeholders to translate service…