Senior Product Designer - Serve

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.

As a Senior Product Designer on Serve, our consumer white-label ordering platform, you’ll help shape the digital ordering experience used across hundreds of restaurant brands, thousands of locations, and millions of guest interactions every day. Serve powers the ordering flows for restaurants of all sizes, blending flexibility for brands with a seamless and reliable experience for guests. You’ll work closely with a team of designers focused on different parts of the Serve journey, ensuring a cohesive experience from start to finish.

In partnership with product managers and engineers, you’ll design intuitive, accessible, and trustworthy experiences from early concept through launch—directly impacting how people browse, order, and interact with their favorite restaurants online.

You can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC.

• Collaborate with fellow designers, product managers, and engineers to shape thoughtful, user-centered solutions for Serve, our consumer white-label ordering platform.
• Contribute to ideation sessions, workshops, and early concept development to explore and refine ideas as a team.
• Translate complex requirements into intuitive, accessible experiences that meet both user and business needs.
• Lead prototyping and user testing efforts to gather feedback and iterate toward the best possible solution.
• Champion a research-informed design process—embedding insights from user studies, analytics, and feedback loops throughout.
• Mentor junior designers and support team growth through thoughtful critique and coaching.
• Actively use and evolve our design system, ensuring consistency while proposing new patterns as needed.
• Inform product strategy through design thinking, offering perspectives that shape the roadmap and support strategic goals.

• Bachelor's or Master's degree in Design, User Experience, Human-Computer Interaction, or a related field, or equivalent practical experience.
• A strong portfolio showcasing high-quality, user-centric design work and innovative solutions.
• 5+ years of experience in product design, with a proven track record of leading successful design projects.
• Skilled Figma designers; open to candidates with transferable experience from Sketch, or similar design tools.
• Strong ability to think strategically and translate business goals and user research into compelling design solutions.
• Excellent interpersonal communication, and collaboration skills, with the ability to work effectively across diverse teams and with varied levels of investment across projects.
• Deep familiarity with designing for consumer-facing products, ensuring solutions remain robust and intuitive for millions of users.
• Experience integrating advanced analytics/metrics into the design process, using data to continually refine user flows and interfaces.
• Proven ability to design for accessibility at scale, including thorough understanding of compliance standards like ADA, WCAG and Section 508.
• Adept at orchestrating cross-platform consistency to deliver a cohesive user journey for broad audiences.
• Comfort adapting to rapid iteration cycles and agile environments, ensuring that design solutions evolve quickly alongside product updates.
• Demonstrated leadership skills with the ability to mentor junior designers and lead projects to successful outcomes.
• Deep commitment to user-centered design principles, with a track record of developing user-friendly and accessible products.
• Preferred but not required:
  Experience in SaaS B2B environments, showcasing an understanding of the unique challenges and opportunities in business-to-business software solutions.

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase…