Customer Success Manager

Why consider this job opportunity

• Salary up to $95,000, plus bonus and restricted stock units (RSUs)
• Flexible working hours and a virtual‑first work environment
• Opportunity for career advancement and personal development through workshops and programs
• Generous employee benefits, including health care, 401k plan with employer contribution, and extended parental leave
• Support for volunteering activities with 5 paid days off to volunteer
• Positive company culture with a strong focus on trust, freedom, and employee well‑being

• Lead customers through digital experience transformation focused on Search and Merchandising capabilities
• Drive change by executing a roadmap that leverages AI‑powered solutions to enhance eCommerce experiences
• Collaborate with customer leadership and internal teams to translate potential into measurable outcomes
• Establish yourself as a trusted advisor to both customer and internal teams
• Own customer satisfaction and value demonstration in strategic accounts

• 2–4 years of experience in eCommerce, digital merchandising, or onsite product discovery/search
• 2+ years of experience with digital experience or commerce technologies
• Strong analytical skills with the ability to interpret raw data
• Demonstrated enthusiasm for AI and a willingness to learn and apply AI tools
• Excellent communication skills, both written and verbal

• Hands‑on experience with SaaS solutions
• Customer Success experience in a related field
• Familiarity with Site Search, Merchandising, SEO, and A/B Testing tools
• B2B experience in digital commerce

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.