Application Specialist III

Employer Industry: Environmental Services

Why consider this job opportunity:

• Salary up to $103,000 annually, depending on experience
• Comprehensive medical, dental, and vision benefits
• Generous retirement plan with company match and Employee Stock Purchase Plan (ESPP)
• Opportunities for professional development and career growth
• Paid Time Off (PTO) and Employee Assistance Program (EAP)
• Inclusive and diverse work culture with a focus on employee engagement

• Investigate, diagnose, and resolve complex application-related issues and fulfill service requests
• Schedule work to prioritize tasks and minimize business disruptions
• Maintain application security and functionality through temporary fixes and workarounds
• Update knowledge base for efficient future resolutions of common errors
• Train and mentor new team members and less experienced application specialists

• Minimum of 5 years of experience with ITSM processes and toolsets
• Minimum of 5 years of experience supporting enterprise-level applications in a virtual support environment
• Advanced level IT certification in a specialty area (Technical, Process, etc.)
• Foundation level certification in IT Service Management
• Minimum of 5 years of experience writing SQL queries to retrieve and manipulate data

• Minimum of 2 years of experience with problem identification techniques
• Understanding of agile project management processes
• Comprehension of ITSM frameworks related to service delivery

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