Program Manager, Documentation & Accessibility

Why consider this job opportunity

Opportunity for career advancement and growth within a fast‑paced, high‑growth startup. Flexible work hours with options for remote or hybrid work from San Francisco or NYC. Generous time off, including 14 paid holidays and flexible PTO for salaried employees. Comprehensive health plans with medical, dental, and vision coverage for employees and their families. Competitive compensation and equity grants for full‑time employees.

Supportive work culture focused on empathy and professional development.

• Create, maintain, and govern internal and external Knowledge Base content, including user guides and FAQs.
• Collaborate with subject matter experts to ensure accuracy in documentation.
• Develop and standardize content to ensure consistency across information platforms.
• Analyze user feedback and performance data to identify areas for improvement in documentation.
• Manage documentation for new feature launches in collaboration with cross‑functional teams.

• 5+ years of experience in technical writing for complex software products.
• Proven proficiency in producing effective Knowledge Base content for diverse audiences.
• Excellent written and verbal communication skills with meticulous attention to detail.
• Strong organizational skills and a results‑driven attitude.
• Experience collaborating with cross‑functional teams, including engineering and product management.

• Familiarity with medical and clinical terminology, especially in EHR workflows.
• Experience in the healthcare, health tech, or life sciences space.
• Knowledge of AI/ML concepts and ability to explain AI‑powered features to nontechnical audiences.
• Background in defining documentation formats or setting up documentation infrastructure.

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.