HPC Technical Account Manager

Why consider this job opportunity

• Salary up to $304,750
• Opportunity for equity and comprehensive benefits package
• Engage with cutting‑edge technologies in AI and HPC server solutions
• Work with a diverse team in a supportive environment
• Chance to make a significant impact on customer satisfaction and product implementation

• Resolve sophisticated technical issues for enterprise customers during installation and operation of products
• Provide in‑depth customer support and debugging for hardware and software products
• Collaborate with engineering, marketing, and support teams to enhance customer experience
• Develop and document best practices for internal teams regarding support processes
• Utilize the latest hardware and software technologies, including ML frameworks and tools

• 8+ years of experience in customer support and debugging for hardware and software products
• Profound knowledge of Linux and Networking (LFCS / RHCSA)
• Bachelor’s degree or equivalent experience
• Expertise in data center virtualization concepts (VMWARE, Docker, Kubernetes)
• Exceptional interpersonal and communication skills

• Experience troubleshooting and solving problems in large‑scale HPC network environments
• Background as a developer or support escalation team member for large enterprise customers
• Proficiency in scripting languages such as Python, bash, Ansible, yaml, etc.
• Experience developing or debugging AI and data analytics software