Vice President, Life Sciences Professional Services PMO

Responsibilities:
Life Sciences Professional Services Delivery Leadership

• Lead a centralized Life Sciences Professional Services PMO responsible for onboarding, implementation, and enterprise deployment programs
• Ensure services are delivered on time, within scope, and in alignment with contractual commitments, regulatory requirements, and customer expectations
• Serve as an executive escalation point for complex, at‑risk, or high‑profile Life Sciences customer engagements
• Act as executive sponsor for strategic Life Sciences accounts, partnering with customer executives to ensure alignment, issue resolution, and long‑term success
• Drive consistent delivery quality and measurable customer outcomes across pharmaceutical, biotech, and medtech customers

• Define and enforce modern project management methodologies, delivery playbooks, and lifecycle standards aligned with SaaS best practices
• Oversee the full Life Sciences Professional Services delivery portfolio, ensuring effective prioritization, capacity alignment, proactive risk management, and achievement of financial and customer outcomes
• Implement governance models to proactively identify delivery risk, compliance issues, and execution gaps

• Lead the transformation of Life Sciences Professional Services delivery models to improve scalability, consistency, and speed to value
• Standardize best practices across onboarding and implementation to reduce cycle times and accelerate customer realization of product value
• Champion modern SaaS delivery methodologies including phased rollouts, configuration‑first approaches, and repeatable implementation patterns

• Champion the adoption of AI and automation within Professional Services to improve forecasting accuracy, delivery efficiency, and execution predictability
• Identify and prioritize AI use cases (e.g., GenAI, Agentic AI, workflow automation) that reduce manual effort and enhance delivery quality
• Lead change management and adoption efforts to ensure new delivery models, tools, and AI‑enabled capabilities are embedded into day‑to‑day execution

• Partner closely with Services Operations and Finance to manage utilization, capacity planning, margins, and forecasting for Life Sciences Professional Services
• Drive operational discipline around backlog management, staffing alignment, and delivery forecasting
• Establish KPIs and dashboards to track performance (e.g., time‑to‑value, on‑time delivery, utilization, margin, CSAT)
• Ensure Life Sciences Professional Services contributes predictably to overall Services revenue, margin, and annual operating plan commitments

• Lead and scale a high‑performing global PMO team
• Build delivery leaders capable of operating in a modern SaaS, data‑driven services environment
• Establish clear accountability, performance expectations, and development plans for leaders and teams
• Foster a culture of ownership, continuous improvement, and execution excellence

• Bachelor’s degree required; MBA preferred
• 15+ years of experience leading Professional Services delivery and PMO functions within an enterprise SaaS or technology services environment
• Experience supporting Life Sciences customers in regulated, compliance‑heavy environments strongly preferred
• Proven track record driving transformation of services delivery models while maintaining execution rigor
• Deep understanding of Professional Services economics including utilization, margin management, forecasting, and capacity planning
• Strong executive presence with experience engaging senior customer stakeholders and internal executives
• Highly analytical, data‑driven leader with strong operational judgment
• Familiarity with leveraging AI and automation to improve delivery efficiency and time‑to‑value
• Ability to travel (10–20%)

• Unlimited PTO for salaried employees – because flexibility fuels success
• Comprehensive medical, dental, and vision coverage
• Health Savings & Flexible Spending Accounts
• 401(k) with company match to invest in your future
• Volunteer Time Off (VTO) to give back to causes you care about
• Lif…