UX and Product Analyst

Employer Industry: Remote Healthcare Services

• Salary up to $125,725
• Opportunity for career advancement and growth within the organization
• Work remotely with flexible hours
• Collaborative and innovative team environment
• Chance to contribute to the transformation of healthcare through digital solutions
• Involvement in projects that enhance patient care and user experience

• Assist in conducting user research through surveys, interviews, focus groups, and usability testing
• Analyze user behavior and feedback to identify trends, pain points, and opportunities for product improvement
• Collaborate with product managers to define and track key performance indicators (KPIs) for product success
• Prepare detailed reports, dashboards, and presentations to communicate insights and recommendations to stakeholders
• Stay updated on UX and product analysis trends, tools, and best practices

• Bachelor's degree (or equivalent work experience) with 2+ years of experience in UX research, product analysis, or a related role
• Basic knowledge of UX research methods, usability testing, and data analysis techniques
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills

• Basic knowledge of front-end technologies (HTML, CSS, JavaScript) is preferred
• Certification in UX design, product management, or data analysis is a plus
• Familiarity with design tools like Adobe XD, Figma, Sketch, or Axure RP
• Experience with analytics tools like Google Analytics, Mixpanel, or Hotjar is a plus
• Experience in or supporting a Contact Center, Military/Veteran services, or healthcare environment

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