Data Integration Specialist-EyeTELLIGENCE

Data Integration Specialist – EyeTELLIGENCE

Apply to the Data Integration Specialist – EyeTELLIGENCE role at Bausch + Lomb France.

Date:
Dec 22, 2025

Location:

USA – Remote, US

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people. Our mission is simple, yet powerful: helping you see better, to live better. With over 400 products and a presence in more than 100 countries, we are positioned to continue leading the advancement of eye health.

This role supports the deployment, configuration, and ongoing performance of Bausch + Lomb Surgical’s Data Bridge software—a lightweight application that enables secure, reliable movement of diagnostic data to a cloud‑based platform. The specialist will lead installation, onboarding, troubleshooting, and customer support activities to ensure seamless connectivity between in‑clinic devices and cloud services.

• Installation & Onboarding
  • Perform remote and on‑site installation of the Data Bridge application across customer environments.
  • Configure device connections, network permissions, and cloud authentication needed for secure data transmission.
  • Validate data flow end‑to‑end using clinical devices (e.g., biometers, topographers, diagnostics).
  • Guide customers through onboarding, system validation, and initial workflow setup.
  • Document installation steps, customer environment details, and configuration notes.
• Support & Troubleshooting
  • Provide Tier 1‑2 application support for customers and internal staff.
  • Monitor data flow performance, bridge connectivity, system logs, and error conditions; proactively address issues.
  • Diagnose and resolve issues related to device integration, network access, firewall rules, local OS conflicts, and application settings.
  • Escalate complex technical issues to engineering with detailed findings and reproduction steps.
  • Manage a support queue (phone, email, ticketing) and respond with established SLAs.
• Customer Experience & Cross‑Functional Collaboration
  • Maintain strong relationships with clinics, ASC staff, and technical personnel during and after installation.
  • Communicate technical concepts clearly to both clinical and non‑technical users.
  • Collaborate with product management, R&D, and field operations to improve software reliability and customer workflows.
  • Identify trends or recurring issues and recommend enhancements to the Data Bridge or supporting tools.

• BA/BS degree in IT, Computer Science, Engineering, or related field – OR equivalent professional experience in a similar technical support/installation role.
• 3+ years of experience in application installation, software support, or IT system administration.
• Strong understanding of Windows environments, networking fundamentals, firewalls, and permissions.
• Experience troubleshooting device connectivity, API/bridge applications, or cloud‑based data workflows.
• Excellent organization, communication, and customer‑facing skills.
• Ability to manage multiple installations and support cases simultaneously.
• Analytical mindset with strong problem‑solving ability.

• Experience in healthcare IT, ophthalmology, or working with EMRs/EHRs.
• Prior support experience involving diagnostic or imaging devices.
• Understanding of interoperability standards (HL7, FHIR, DICOM) and interface engines (e.g., Mirth).
• Experience with IoT‑style integrations between hardware and cloud platforms.
• Ability to translate user issues into actionable engineering feedback.

• CompTIA A+ (foundational IT troubleshooting)
• CompTIA Network+ (connectivity fundamentals)
• CompTIA Security+ (security awareness and risk management)
• Microsoft Windows Client or Microsoft 365 certifications
• Healthcare IT certifications (HIMSS, etc.) optional
• EMR/HER vendor training (Epic, Cerner, Mod Med, Nextech, etc.) a plus

Remote‑first position with approximately 20% travel for on‑site installations, limited support needs, and occasional internal meetings.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between $ and $.…