Senior Customer Success Manager, Corporate Impact

Employer Industry: Social Good Technology Solutions

• Salary up to $90,700.00
• Remote-first workforce, offering flexibility in work location
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) program with employer match and flexible paid time off
• Opportunities for career development and community building within the organization
• Generous parental leave and unique benefits such as volunteer for vacation and pet insurance

• Build strategic relationships with executives and key stakeholders
• Drive usage and value realization of solutions offered by the employer
• Monitor product usage and sentiment data to identify risks and opportunities
• Collaborate with the renewals team to ensure successful client renewals
• Foster customer loyalty and develop advocacy through reference programs and best practices

• 3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector
• Proven success in relationship-building and customer service
• Strong communication and presentation skills
• Experience engaging with c-suite executives and managing sensitive discussions
• Ability to derive insights from data and demonstrate cloud technology

• Familiarity with the employer's solutions
• Self-starter with a collaborative mindset and global perspective
• Passion for helping others and driving social impact

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.