ServiceNow Developer Principal

Type of Requisition: Regular

Clearance Level Must Currently Possess: Secret

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other

Required:

None

Job Family: Software Engineering

Job Qualifications:

Skills:

Service Now Customer Service Management (CSM), Service Now Platform Architecture, Software Development

Certifications:

None

Experience:

5 + years of related experience

US Citizenship

Required:

Yes

Transform technology into opportunity as a Service Now Developer Principal pe what’s next for mission-critical government projects while shaping what’s next for your software development career.

As a Service Now Developer Principal
, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Build and customize applications on the Service Now platform, including ITSM modules like Incident, Problem, and Change Management
• Connect the Service Now platform with other systems and applications using technologies like REST/SOAP.
• Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
• Perform administrative tasks, such as user and role management, system maintenance, and health checks
• Customize user interfaces, forms, and workflows to align with business needs
• Provide end‑user support and troubleshooting for issues related to integrated processes and platform functionality
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Contribute to IT‑related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce Service Now functionality
• Grow junior talent through mentoring, partnership, and technical reviews
• Maintain current Service Now and industry certifications, while obtaining additional certifications

Bring your software development expertise along with a drive for innovation to GDIT. The Service Now Developer Principal must have:

• Education: Technical Training, Certification(s) or Degree
• Experience: 5+ years of related experience

• Experience in developing and customizing Service Now applications and modules, especially ITSM
• Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them
• Strong scripting skills with at least one language – preferably Java Script
• Experience with Service Now's data management tools such as Import Sets, Transform Maps, and the CMDB
• Proficient in designing, creating, and maintaining workflows and custom applications.
• Strong skills in creating and managing complex workflows using Flow Designer and other Service Now workflow tools.
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to produce level of estimates and basic deployment plans for Service Now functionality
• Strong organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Excellent communication skills for collaborating with both technical and non‑technical stakeholders
• Strong analytical, problem‑solving, and debugging skills

• CompTIA Security+
• Service Now Certified Systems Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist – IT Service Management (CIS – ITSM)

Must already possess and continue to maintain an active Secret or higher clearance

Yes

Remote

• AI‑powered career tool that identifies career steps and learning opportunities
• An internal mobility team focused on helping you achieve your career goals
• Comprehensive benefits and wellness packages, 401K with company match,…