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Digital Success Program Manager
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2025-12-31
Listing for:
Restaurant365
Full Time
position Listed on 2025-12-31
Job specializations:
-
IT/Tech
Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Employer Industry: Restaurant Technology
Why consider this job opportunity:- Salary up to $144,600
- Comprehensive medical benefits, 100% paid for employees
- 401k with matching contributions
- Equity option grant available
- Unlimited PTO plus company holidays
- Wellness initiatives to support employee health
- Plan, execute, monitor, and control digital and operational programs from initiation through delivery
- Oversee the customer escalation program, ensuring timely resolution and accountability
- Drive execution of digital-first initiatives such as playbook automation and in-app engagement launches
- Identify opportunities for operational efficiency and develop centralized resource hubs and documentation
- Facilitate alignment and communication between multiple business units for strategic initiatives
- 3+ years of experience in Program or Project Management, Customer Success Operations, or Digital Experience roles within SaaS or technology companies
- Proven ability to manage complex, cross-functional programs and deliver measurable business outcomes
- Strong skills in stakeholder management, facilitation, and communication
- Analytical mindset with familiarity in digital engagement and automation platforms (e.g., Gainsight, Catalyst, Intercom)
- Experience in the restaurant or hospitality technology industry preferred
- Familiarity with digital engagement and automation platforms such as Gainsight or Intercom
- Experience in program execution within the restaurant or hospitality technology sector
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