RCM Support Representative

Why consider this job opportunity:

• Salary up to $25.46
• Comprehensive benefits package including medical, vision, dental, and life insurance
• Flexible work arrangements that support work-life balance
• Opportunity for career advancement and growth within the organization
• 15 days of Paid Time Off (PTO) in the first year, plus paid holidays and caregiver leave
• Collaborative and innovative work culture focused on employee development

• Manage all email communication and Salesforce cases created by customers and RCM Operations teams
• Collaborate with various departments to resolve process gaps and enhance service performance
• Assist customers and RCM Operations with end-of-month processes for timely closure of customer GL periods
• Review case trends to identify areas for improvement and escalate issues as necessary
• Share knowledge and information effectively to ensure quick resolution of service issues

• Minimum of 2 years of related experience
• Proficient in using Microsoft Office programs and Salesforce
• Strong problem-solving skills and attention to detail for troubleshooting issues
• Excellent oral, written, and persuasive communication skills
• Self-starter with a results-driven and highly motivated attitude

• Experience with Brightree Software and/or DME Billing
• Familiarity with Microsoft Teams and Share Point