Software Support Analyst

Employer Industry: Healthcare Technology

• Salary up to $33.69/hr
• Comprehensive benefits package including medical, vision, dental, and life insurance
• Flexible work arrangements with opportunities for remote work
• 15 days of Paid Time Off (PTO) in the first year, plus 11 paid holidays and 3 floating days
• Opportunity for career advancement and professional growth within the organization
• Supportive and collaborative work environment focused on employee development

• Provide effective software support to clients and customers using Matrix Care and other related products
• Troubleshoot and resolve customer issues that do not have standard documented solutions
• Conduct basic and advanced troubleshooting to identify the root causes of reported problems
• Maintain and improve the knowledge base as a tier one resource for customer support
• Participate in paid after-hour on-call rotation and contribute to monthly team goals

• Excellent customer service skills with strong problem-solving abilities
• Proven verbal and written communication skills
• Basic computer skills and the ability to work in a team environment
• Bachelor's Degree or equivalent work experience
• 1-2 years of experience in software support, with prior helpdesk experience being a plus

• Knowledge of software support methodologies and/or the post-acute healthcare industry
• Home health or clinical experience
• Ability to solve clinical problems on an innovative home health software product

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