Support Engineer; APAC

Employer Industry: SaaS (Software as a Service) for Consent-Based Marketing

• Flexible work schedule with the option to work remotely
• Generous flexible vacation time
• Retirement plan matching up to 3% of your salary
• Comprehensive health, dental, vision, disability, and life insurance benefits
• Opportunity to work in a financially stable company with a startup culture
• Chance to make a significant impact on client satisfaction and support processes

• Manage the ticketing queue to ensure timely and accurate responses to customer inquiries
• Collaborate with clients’ technical teams to troubleshoot issues and provide integration guidance
• Work with Implementation & Support Engineers to understand requirements and configure products
• Communicate bugs, feature requests, and product improvements to the Product Managers
• Ensure a high customer satisfaction score of 95% or higher

• Bachelor’s degree and/or a minimum of 4+ years of experience in a client-facing technical role
• Experience in a startup environment
• Strong problem-solving skills and attention to detail
• Ability to read and understand modern web pages at the HTML/JavaScript/CSS level
• Experience using and managing issue/case tracking systems (e.g., Zendesk)

• Experience in the internet/online advertising industry
• Positive, self-starter attitude with a desire to exceed client expectations
• Familiarity with common web protocols (HTTP, FTP)
• Outstanding customer service, presentation, and writing skills

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.