Principal IT Analyst - Veeva Quality
Listed on 2026-01-01
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IT/Tech
IT Consultant, Systems Analyst
About This Role
As a Principal IT Analyst - Veeva Quality, you will play a critical role in designing, building , implementing, and maintaining Veeva Vault Training Learning Management System. Biogen is undergoing a business transformation with technology as a core enabler. Veeva Vault Training is a critical component of this transformation, and y ou will be the ultimate driver , leveraging your expertise to ensure high-quality service delivery, optimal system performance, and seamless user experiences.
Acting as the IT System Owner for Veeva Vault Training , you will collaborate closely with cross-functional teams, including business analysts, technical architects, system configurators and project managers, to deliver upgrades, enhancements, new modules, and other initiatives aligned with strategic business roadmaps. Your work will directly support Biogen’s Employee Experience and GxP compliance, ensuring that our learning systems meet regulatory requirements and user needs.
This role combines technical leadership, project management, and hands-on implementation, making it integral to our commitment to excellence in learning and development.
What You’ll Do
Plan and implement complex enhancements and incremental updates to Veeva Vault Training application .
Collaborate with cross-functional business and IT teams to understand the end-to-end business processes and functional requirements to maximize value .
Manage IT System and Release Management of Veeva Vault Training application , adher ing to GxP compliance, data security, and the software development lifecycle processes .
Develop and facilitate strategies for system, data and application integration, ensuring that interfaces supporting business requirements are properly identified , designed, and implemented.
Oversee all configurations, development, and management activities related to assigned application services.
Provide oversight and mentor development teams . W ork with and manage team of internal and external 3rd party technical resources performing analysis, design, configuration, development, testing, and deployment activities.
Conduct in-depth research on emerging technologies, including AI , to support systems development initiatives. Provide expert guidance to IT and Business management regarding technology trends and best practices that optimize solutions.
Test new applications, major/minor releases, and recommend feature enhancements for system optimization.
Develop, roll out, and support business and application services to meet evolving user needs.
Support M&A and Divestiture activities by extracting or importing data into target systems as needed.
Who You Are
You are a resourceful and solution-oriented IT professional who thrives on delivering exceptional customer experiences. You excel at troubleshooting complex issues, conducting root cause analyses, and driving continuous improvement. Your ability to adapt to varying technical expertise levels enables you to effectively communicate with both business subject matter experts and IT architects. You are passionate about leveraging technology to enhance learning experiences and ensure compliance in a regulated environment.
Required Skills
5 + years of IT experience,
including 4 years in Veeva administration
and service delivery.
An undergraduate degree in Computer Science or equivalent education and experience.
Expert technical knowledge of Learning Management/Learning Experience platforms, with relevant certifications.
Proven expertise in data analytics , reporting, and dashboarding tools such as advanced Microsoft Excel, Power
BI , Tableau, or other business intelligence platforms.
Knowledge of industry best practices in GxP Learning and Development.
Experience in user and application support.
Familiarity with incident and change management processes.
Understanding of SAFe Agile framework .
Preferred Skills
Experience in contract and SLA management.
Vendor management skills.
Understanding of middleware, SFTP, Single Sign-On, and enterprise architecture concepts.
Knowledge of content authoring tools and document management solutions.
Additional Information
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