Call Center Integrator

Why consider this job opportunity:

• Salary up to $
• Opportunity for career advancement and growth within the organization
• Work remotely with a requirement for a dedicated, private workspace and reliable high-speed internet
• Innovative and collaborative work environment focused on enhancing patient care
• Chance to contribute to the digital transformation of healthcare and improve customer experiences

• Design, implement, and maintain integrations between call center systems, including telephony platforms and CRM tools
• Monitor call center systems to ensure optimal performance and uptime
• Identify opportunities to streamline call center workflows through automation and system enhancements
• Configure and maintain reporting tools to provide insights into call center performance metrics
• Ensure compliance with industry regulations and implement security measures to protect customer data

• Bachelor's degree (or equivalent work experience) and 4+ years of experience supporting and administering Salesforce environments
• Strong technical skills in Salesforce and related server administration
• Experience with AWS infrastructure
• Excellent problem-solving and troubleshooting skills
• Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment

• Experience with IVR capabilities, preferably Amazon Connect (IVR)
• Experience with AWS Gov Cloud
• Experience supporting cloud environments hosting software developed using Agile techniques
• Veteran/military retiree and/or military spouse or experience working with military communities
• Experience in or supporting a Contact Center, Military/Veteran services, or healthcare environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.