Pro Product Specialist, Telecom

Overview

Employer Industry: Telecommunications Software

Why consider this job opportunity:

• Salary up to $95,100
• Opportunity for career advancement through comprehensive onboarding, leadership training, and development programs
• Flexible time off and a supportive work environment that values autonomy and innovative thinking
• Holistic health benefits including company-paid medical, dental, and vision coverage, as well as 401k matching
• Generous parental leave and support for family planning services, including fertility and adoption reimbursement
• Engaging company culture that encourages diverse perspectives and experiences

• Become an expert in Service Titan’s Pro Product, Contact Center Pro, and guide clients through its implementation and training
• Manage complex timelines and coordinate efforts across multiple stakeholders to ensure timely project launches
• Analyze account trends and adoption data to provide tailored solutions and identify potential risks
• Work closely with clients to understand their telecom needs and optimize product settings based on best practices
• Participate in feedback loops with the Product team to enhance customer experience and product quality

• 2+ years of experience in Support, Implementation, or Account Management within an enterprise software or SaaS environment
• Proven track record of managing multiple accounts successfully or 1+ years of experience in the home services industry
• Ability to identify, troubleshoot, and resolve technical telecom-related issues efficiently
• Strong communication and organizational skills, with the capacity to work through ambiguity
• Intermediate understanding of value drivers in recurring revenue business models

• BA/BS degree
• Experience with telecom products or services
• Self-starter who thrives in fast-paced environments
• Proven ability to multi-task and manage multiple projects simultaneously using data-driven decision-making
• Familiarity with best practices in customer success and retention strategies

#Telecommunications #Customer Success #Career Growth #Flexible Work #Diversity And Inclusion

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