Solutions Analyst - Technology Delivery Management

Overview

POSITION SUMMARY

ASolutions Analyst provides solutions to configure, integrate, deliver, develop, and maintain software systems. It’s a highly technical position that demands insight into the realm of software developers and Infrastructure Engineers as well as a broad understanding of the challenges faced by Business and Technology Analysts. As a Solutions Analyst, you usually work as part of a cross functional team to provide support for both the business-facing analysts and infrastructure engineers.

You spend most of your time working in front of a computer, troubleshooting problems, and developing solutions. You must be able to think on your feet and have advanced knowledge of hardware and software limitations and specifications to succeed in this position. The role calls for someone with relevant hard and soft skills to overcome the traditional barriers between line-of-business subject matter experts and IT operations teams to foster a collaborative, integrated application environment.

Where a Technology Analyst is expected to have deep expertise in a focused domain or a single technology and a Business Analyst will have similarly focused expertise in a certain aspect of our business process, a Solutions Analyst is expected to be a technology agnostic expert in the broader domain of computer information systems. Strong foundations in software development or commonly used foundational technologies like Windows, Linux, relational databases systems, APIs and other data exchange protocols are highly prized in a Solutions Analyst.

While the primary focus will be on data ingestion into the data repository using Azure Data Factory (ADF) or a low-code/no-code platform, as well as automating application integration and workflows, you will also contribute to Applications Portfolio Management.

• Lead in analyzing and optimizing existing solutions. Assist with new solutions as assigned.
• Assist in fulfillment of in-scope technology support queue.
• Assist with isolation and resolution of root causes when issues occur.
• Lead documentation efforts for existing solutions, and assist with documentation efforts as assigned.
• Assist in change management and technology deployment for in-scope solutions.
• Perform project tasks as assigned.
• Provide application support assistance.
• Lead small projects and improvement efforts.
• Collaborate effectively across IT department functions to deliver projects and services.
• Assist in the development of strategies that outline the upgrade and replacement roadmap for the solutions.

• Strong knowledge of ETL tools like ADF, SSIS etc. to manage data pipelines, automate data flow, and data extraction from various sources, transform it into usable formats, and load it into target systems like Fabric-Lakehouse.
• Strong knowledge of low-code or no-code platforms like Workato, Logic Apps, Boomi, Informatica.
• Strong knowledge of common API types and tools for building API-based integrations.
• Strong knowledge of Git Hub or Git Hub Enterprise.
• Strong knowledge of Power BI.
• Strong knowledge of application development practices and software engineering expertise.
• Strong knowledge of JavaScript, Type Script, C#, Python or any programming language and one or more scripting languages (bash or Power Shell preferred).
• Strong knowledge of Microsoft SQL Server and/or Progress RDBMS, T-SQL.
• Ability to configure and maintain SharePoint, One Drive and Teams resources and settings at an advanced level.
• Familiarity with modern frontend frameworks like React, Angular, and Svelte.
• Familiarity with Microsoft Office 365 services, focused on SharePoint, One Drive, Teams and their APIs.

• Four-year degree or applicable experience in a similar field.
• Minimum 2-4 years of related experience.
• Strong skills in data management and reporting.
• Strong organizational and documentation skills.
• Strong verbal and written communication skills.
• Good analytical and problem-solving skills.
• Good meeting management and facilitation skills.
• Good project management skills.
• Good understanding of supported business technologies.
• Ability to effectively collaborate across the…