Help Desk Manager​/Administrator

Overview

Employer Industry: Information Technology and Government Services

• Opportunity for career advancement in a leadership role within a growing organization
• Competitive salary commensurate with experience
• Supportive work environment focused on collaboration and innovation
• Chance to work on critical projects that impact federal, state, and tribal government agencies
• Commitment to community empowerment and economic development within the Navajo Nation
• Active Secret clearance required, enhancing your credentials in the IT field

• Lead and manage Tier II and Tier III Help Desk operations in accordance with government-approved procedures
• Supervise functional analysts, developers, and DBAs supporting application troubleshooting and defect resolution
• Oversee ticket management, escalation procedures, and defect/bug tracking
• Collect and analyze Help Desk metrics and report monthly
• Maintain and update user-facing documentation, knowledge bases, and standard operating procedures (SOPs)

• Active Secret clearance required
• Must have IAT-II certification
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 5+ years in IT help desk/support roles, with at least 2 years in a leadership capacity
• Strong knowledge of defect tracking and reporting in Agile software environments

• Experience in DoD environments and familiarity with Service Desk tools and ITIL practices
• Excellent communication and customer service skills

#Information Technology #Government Services #Help Desk Management  #Career Opportunity #Community Empowerment

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