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Junior Support Engineer
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-01
Listing for:
Built In Austin
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Employer Industry: Cybersecurity
Why consider this job opportunity- Competitive salary package with comprehensive benefits
- Opportunity for career advancement within a rapidly evolving industry
- Flexible and remote-friendly work options
- Engaging workspace and supportive team environment
- Generous PTO plan and 16 paid holidays per year
- Commitment to diversity and inclusion in the workplace
- Provide enterprise-level technical support to customers and partners via phone, email, and web tools
- Participate in a 24x7 support rotation and follow escalation procedures for complex technical issues
- Reproduce customer issues and document findings, including environment details and steps to reproduce
- Troubleshoot technical issues related to SaaS platform configuration and basic API calls
- Track and meet key support metrics, ensuring high customer satisfaction
- 1–3 years in a technical support or customer‑facing role (help desk, SaaS support, or similar)
- Basic understanding of internet technologies, REST APIs, and HTTP response codes
- Comfortable using tools like Postman, cURL, or browser developer tools
- Strong problem‑solving skills and ability to manage multiple cases simultaneously
- Excellent written and verbal communication skills with a customer‑first mindset
- Familiarity with authentication methods (OAuth, tokens, API keys)
- Exposure to JSON parsing or scripting in Python or Java Script
- Awareness of security concepts (HTTPS, encryption basics) and API workflows
- Optional experience with SIEM/SOAR tools, Tines, Splunk, Active Directory, or Windows server environments
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