Business Intelligence Manager II

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.

We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

As a Business Intelligence Manager II, you will lead a small to medium-sized team focused on delivering data-driven insights and reporting solutions.

• Lead the development and maintenance of BI dashboards, reports, and data models to support business operations and strategy.
• Collaborate with PMO, Product, Stakeholders, and Engineering to align data initiatives in the department with business goals.
• Maintain a prioritized backlog of tasks and ensure clarity and cleanliness of data pipelines and reporting artifacts.
• Partner with infrastructure and data engineering teams to ensure optimal performance of BI tools and platforms.
• Demonstrate deep understanding of data sources, business processes, and reporting requirements; propose effective solutions.
• Analyze risks and impacts of BI changes on business operations and recommend improvements.
• Apply and advocate for team standards in data documentation, visualization, and testing.
• Communicate effectively across technical and non-technical audiences, recognizing upstream and downstream data impacts.
• Continuously improve BI processes and mentor team members to enhance data literacy and analytical capabilities.
• Monitor BI system health and proactively address issues to ensure high availability and reliability.
• Promote a culture of data-driven decision-making and continuous learning within the team.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

• Bachelor’s degree in Information Systems, Data Analytics, or related field; or equivalent experience.
• 5 - 8 years leading BI or analytics teams.
• Strong communication skills, both oral and written.
• Proven experience using BI solutions to improve business outcomes.
• Experience managing requirements gathering, prototyping, user acceptance testing, and deployment of BI projects.
• Basic understanding of data warehousing and web technologies.

• Experience with BI lifecycle and governance frameworks.
• Projec…