Manager, Customer Success Management

Why consider this job opportunity

• Salary up to $128,000
• Eligible for annual bonuses
• Flexible work environment with options for remote, in‑office, or hybrid schedules
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Opportunities for career advancement and personal development within a rapidly evolving industry
• Collaborative and inclusive company culture that values diversity and employee input

• Manage and develop 4+ medium/large Duck Creek OnDemand or OnPrem accounts
• Act as the primary contact and trusted advisor for customers, facilitating communication between customers and internal teams
• Conduct regular meetings with customer leadership to align on business goals and prepare success plans
• Gather customer feedback and develop actionable plans to enhance the customer experience and retention
• Ensure timely resolution of customer issues and oversee the adoption of Duck Creek's latest software versions

• Bachelor’s degree in Computer Science, Computer Information Sciences, or a related field; equivalent work experience may be considered
• Minimum of 6+ years of functional and technical knowledge of SaaS platforms
• Experience in a customer‑facing, service‑oriented role
• Strong communication skills with the ability to explain complex concepts to non‑technical audiences
• Ability to work independently and collaboratively within a team environment

• Knowledge and experience with Duck Creek Suite and Platform
• Familiarity with Churn Zero
• Experience with Microsoft Azure and SQL Server
• Leadership experience of 1-3 years
• Proven ability to manage multiple projects and prioritize effectively

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.