Technical Program Manager

Overview

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. With more than 225 million people using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more, while keeping our core mission — to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to shareholders — only to our mission. Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms, alongside thousands of contributors worldwide.

About this team and role:

The role is part of the broader Mozilla Infrastructure Organization, which is responsible for IT Services, Enterprise & Product Security, Cloud & Data Engineering, Ecosystem Services Engineering and Infra TPM. We enable capabilities across Mozilla entities aligned with mission and goals to build a safe & secure internet. The Infra Organization is purpose-driven across Mozilla and influences technical decisions with a privacy-centric customer mindset.

This role is part of the Infra TPM function and will be the primary Technical Program Manager (TPM) on our Identity and Access Management (IAM) program, spanning Enterprise IT and Product Platform services. The TPM will work closely with IT, Cloud, and Security teams and may support other Infra Org initiatives based on priorities and goals.

We are seeking an experienced Staff Technical Program Manager to lead the end-to-end planning and delivery of our Identity and Access Management initiative. You will drive strategy, execution, and continuous improvement of our IAM program, collaborating with cross-functional teams including Security, Cloud & Data Engineering, and IT to ensure robust identity, authentication, authorization, and access control capabilities across Mozilla.

If you are passionate about security, thrive in sophisticated environments, and excel at balancing technical depth with senior leadership, we would love to hear from you.

• Program Leadership & Strategy
• Develop and drive the overall IAM program roadmap, align with organizational goals and security standard processes
• Serve as the primary contact for IAM initiatives, ensuring clear communication of objectives, schedules, and progress to senior leadership and partners

• Continuously review industry trends, emerging technologies, and standard methodologies to enhance the IAM program
• Understand the technical requirements and needs (current and future) of Mozilla’s IAM system to identify dependencies and risks related to program delivery and represent those to senior leadership and other teams

• Partner with product & engineering managers, infrastructure teams, and security engineers to translate business requirements into technical solutions
• Coordinate cross-functional resources (people, time, and scope) to ensure timely delivery of IAM features and enhancements
• Facilitate collaboration among engineering, operations, and security teams to remove roadblocks and optimize workflows, organizing everything in Jira and Confluence

• Facilitate and where needed contribute to defining standard service architectures, data flow patterns, API interfaces with domain engineers
• Work closely with engineering teams to document existing implementations and improvements
• Disambiguate complex workflows and system integrations, working with engineering leads on epic/sprint deliverables
• Collaborate with architects and engineers to plan scalable and secure solutions that integrate with existing systems (e.g., Active Directory, cloud platforms, internal applications)
• Drive system integrations and migrations involving IAM tools and services, ensuring minimal disruption and maximum security

• Understand dependencies to implement controls…