Systems Engineer - Epic Odba Certified

MAKE A DIFFERENCE AT OCHIN OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

The Epic Certified ODBA Systems Engineer is responsible for developing, maintaining, and troubleshooting a wide range of system‑related technologies, including hardware, operating systems, Active Directory, Group Policy, DNS, DHCP, and system performance. This role ensures the seamless operation and integration of these systems within the OCHIN and member technology environment. The Technical Advisor will monitor system performance, identify areas for improvement, and plan necessary upgrades to meet organizational needs.

In addition to system maintenance, the Epic Certified ODBA Systems Engineer provides technical guidance and mentorship to team members, offering expertise and support on complex issues. They will collaborate closely with internal and external stakeholders to ensure system configurations align with current requirements and proactively address any potential challenges to system availability and capacity.

Essential Functions:

• System Administration and Infrastructure Management: Specify, operate, and maintain Windows and Linux operating systems (server and desktop platforms). Ensure production infrastructure meets service level commitments and system performance standards. Oversee Active Directory Enterprise Administration, Group Policy management, and automation through scripting (Power Shell, VBScript) to optimize system processes and configurations.
• Subject Matter Expert (SME) Leadership and Technical Guidance: Act as OCHIN’s SME for key systems and platforms, including Windows engineering, Citrix infrastructure, Microsoft 365 administration, and Epic Hyperspace & Desktop. Provide technical leadership and mentoring to team members, ensuring best practices and solution alignment with organizational goals. Guide teams through complex technical challenges and system configurations.
• Project and Solution Management: Lead or participate in complex customer and internal projects, collaborating with cross‑functional teams to deliver effective system solutions. Research, analyze, and propose system and platform improvements that align with business and service needs. Develop technical specifications and roadmaps for evolving enterprise solutions, ensuring integration with other key systems, such as Epic and related operational databases.
• Process Optimization and Automation: Proactively and reactively identify opportunities for process optimization and problem prevention across technologies and teams. Implement automation of routine tasks and optimize hardware/software platforms to improve system performance, reduce downtime, and ensure scalable operations. Document and standardize system procedures to enhance operational efficiency.
• On‑Call Support and Continuous Improvement: Participate in an on‑call rotation, acting as the escalation point for technical issues and providing support for other Systems Engineers. Contribute to continuous improvement efforts by maintaining solid technical competence, mentoring team members, and driving alignment between technology, business, and IT operations. Support the creation and upkeep of documentation and contribute to OCHIN’s overall IT knowledge repository.
• Other duties as assigned.