Technical Services Help Desk Representative

Employer Industry: Food Safety and Animal Health Solutions

• Opportunity for career advancement and growth within the organization
• Strong emphasis on providing excellent customer support and technical assistance
• Chance to work with a variety of innovative diagnostic platforms
• Supportive and collaborative work environment
• Bilingual applicants are encouraged, with a preference for Spanish and/or Portuguese proficiency

• Act as a Subject Matter Expert (SME) for key product lines and serve as the first escalation point for complex issues
• Answer and log inbound technical support contacts, identifying issues and providing resolutions
• Perform detailed troubleshooting and documentation of technical problems, including root cause analysis
• Educate and train customers on Neogen’s tech products to ensure full utilization and satisfaction
• Contribute knowledge base articles to support internal learning and customer documentation

• Bachelor’s degree (B.S.) from a four‑year college or university or equivalent combination of education and experience
• Minimum of 2 years of customer service or technical support experience, preferably in a software or diagnostics environment
• Strong verbal and written communication skills with a commitment to delivering excellent support
• Familiarity with customer domain networks, diagnostics equipment, and data software tools is a plus
• Proficiency in Spanish and/or Portuguese is a significant asset

• Experience with Neogen products and services
• Previous work experience in a technical support role within the food safety or animal health industry
• Knowledge of quality and performance standards in a customer service environment

#Food Safety #Technical Support #Customer Service #Bilingual #Career Growth

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