Strategic Account Field Service Specialist

Employer Industry: Climate and Energy Solutions

• Opportunity for career advancement and growth within the organization
• Eligible for health care benefits, including medical, dental, and vision coverage
• Paid time off including up to 15 vacation days, up to 5 sick days, and up to 13 paid holidays
• Short-term cash incentives may be available, subject to plan requirements
• Supportive and collaborative work environment focused on customer satisfaction
• Tuition assistance for continued education and professional development

• Serve as the primary technical liaison for strategic accounts, ensuring seamless communication and support
• Maintain regular engagement with senior leadership at customer accounts to address service needs and build strong relationships
• Analyze service performance data to identify trends and implement improvement opportunities
• Drive customer satisfaction through expert technical guidance and proactive problem-solving
• Collaborate closely with engineering, manufacturing, and quality teams to develop effective resolutions for complex issues

• High School Diploma or GED
• 3+ years of experience managing an end-user technical relationship
• 2+ years of experience with electrical, mechanical, or refrigeration systems
• 2+ years of experience with proficiency in Microsoft Office applications
• Immigration sponsorship is not supported for this position

• Experience working with technical partnerships and OEMs for compatibility and performance improvements
• Proven track record in driving customer satisfaction and resolving technical issues effectively
• Strong analytical skills to assess service performance data and identify trends
• Excellent communication skills to engage with senior leadership and technical teams
• Familiarity with climate control systems and related technologies

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.