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Service Technical Lead
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-02
Listing for:
Diverse Lynx
Full Time
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
Job Title:
Service Now Technical Lead
Location:
Remote
Duration:
Full Time
Salary Range: $110,000 - $140,000 per annum + Bonus & Benefits
Job DescriptionMust have technical/functional skills:
- Strong understanding of Service Now architecture and data model. Hands‑on experience with multiple modules: ITSM (Incident, Problem, Change, Request), ITOM (Discovery, Service Mapping, Event Management), HRSD, CSM, GRC, Sec Ops, CMDB. Proficiency in scripting (JavaScript, Glide API) and integrations (REST/SOAP).
- Functional Knowledge: Ability to map business processes to Service Now workflows. Experience in requirement gathering and solution design.
- Solution Design & Architecture: Lead the design and configuration of Service Now applications across ITSM, ITOM, HRSD, CSM, GRC, and other modules. Define technical standards, best practices, and governance for Service Now implementations.
- Functional Leadership: Collaborate with business stakeholders to gather requirements and translate them into functional specifications. Provide guidance on Service Now capabilities and recommend optimal solutions.
- Technical Delivery: Oversee development, configuration, and integration activities. Ensure platform performance, scalability, and security compliance.
- Team Management: Mentor and guide developers and administrators. Coordinate with cross‑functional teams for end‑to‑end delivery.
- Continuous Improvement: Stay updated on Service Now releases and new features. Drive automation and process optimization initiatives.
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