IT Support Specialist

Employer Industry: IT and Defense Services

• Must possess an active Secret clearance; U.S. Citizenship required.
• Opportunity for career advancement and growth within the organization.
• Work in a highly regulated Federal or DoD environment.
• Supportive and collaborative work environment focused on mission-driven solutions.
• Chance to develop and maintain user documentation and training materials.

• Provide technical support for end users, including installation, configuration, troubleshooting, and maintenance of hardware and software.
• Diagnose and resolve incidents related to desktops, laptops, peripherals, operating systems, and enterprise applications.
• Install, configure, and maintain Windows and Linux operating systems in accordance with DLA standards.
• Document incidents, service requests, resolutions, and procedures using approved ticketing systems.
• Support deployment of new hardware, software updates, and system upgrades.

• Must possess an active Secret clearance and be eligible for IT-I (Tier 5/SSBI) / Critical Sensitive access; U.S. Citizenship required.
• DoD 8570.01-M IAT Level II baseline certification (e.g., Security+, CASP+, or CISSP).
• Six (6) years of progressive experience in information processing or IT support roles.
• At least three (3) years of specialized experience supporting a range of enterprise hardware and software solutions.
• Minimum two (2) years of hands‑on experience installing, troubleshooting, and training users on hardware and software.

• Bachelor’s Degree in Information Technology, Computer Science, or a related technical discipline.
• Three (3) years of hands‑on experience supporting Department of Defense (DoD) IT hosting solutions.
• Experience using ticketing systems and IT service management (ITSM) tools.
• Proficiency with network fundamentals including VPNs, firewalls, and remote access solutions.
• Strong analytical and troubleshooting skills with the ability to identify root causes and implement timely solutions.

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