Senior Systems Analyst

Our Client, a Leading Provider of Healthcare Delivery Systems and Solutions company, is looking for a Senior Systems Analyst for their Remote location.

• Functions as an individual contributor under minimal supervision, contributing to non-routine problem-solving and/or designs, and implements new software applications or programs; coordinates and plans all the tasks required for implementation, operations and maintenance.
• Analyzes and studies system requirements and develops methods for problem-solving by producing complex flow charts/data flow diagrams and/or associated documents.
• Advise on computer requirements and limitations to help define automation needs.
• Develop detailed, coding-level flowcharts, action diagrams, pseudo codes, and associated documents from high-level flowcharts.
• Collaborate with senior team members on system design, documents and maintains software component specifications in detailed technical design.
• Collaborate with global development and testing team and for the successful delivery of the project
• Lead design discussions with application and program team leads.
• Develop pseudo codes, tables, and narrative descriptions to implement changes.
• Provide technical consultation in solving problems of design and reliability, and in maintaining the ability of the system.
• Write procedural guidance to be followed by users.
• Maintain files, records, and operational data, and prepare periodic and special reports and other various documents pertaining to assignments.
• Participate in the testing of computer programs, revising and refining all necessary documentation as testing is completed.
• Monitor system errors, diagnose, and correct errors.
• Participate in the review of existing programs to make refinements that increase their efficiency.
• Triage production tickets and troubleshoot issues as needed; communicate with customer as appropriate.
• Excellent understanding of how software applications and programs are developed, deployed, and maintained.
• Fully understand the software development life cycle (SDLC) and software testing life cycle (STLC) as well as system support and maintenance processes; demonstrate strong knowledge of applications methodologies, best practices, and procedures; and apply them to projects to ensure that applications objectives are achieved.
• Demonstrate business knowledge in one or more domains.
• Understand the concept of SLAs / OLAs in support of system operations.
• Track and manage work through an internal ticketing system.
• Adhere to CMMI standards and process level improvements.
• Excellent understanding of standard operating procedures in Operations and ITIL processes.
• Customer:
  Participate in meetings with customer and actively contribute towards resolving problems and walking through design solutions as needed.
• Possess unwavering commitment to customer service and operational excellence.
• Assist in supporting client presentations and demos.
• Provide technical and operational support to projects and programs.
• Keep abreast of new technology and market developments.
• Talent Development:
  Request and give both negative and positive feedback.
• Guide and mentor junior Systems Analyst staff in ensuring compliance with operations release standards and best practices.
• Conduct knowledge transfer to junior Systems Analyst staff and provide training on new techniques and processes.

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• 7–11 years of experience in software development across multiple programming languages and operating systems
• Experience with the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
• Experience supporting system operations using ITIL processes
• Advanced experience with relational database development (Oracle, SQL Server)
• Strong PL/SQL development skills, including:
  • Stored procedures, packages, functions, and triggers
  • Performance tuning and optimization of complex queries
  • Experience working with large datasets and relational database concepts
• Experience with version control and defect management tools (e.g., Git, SVN, JIRA)
• Experience in healthcare industry, RA Process, 835, Claims module
• Strong understanding of…