Program Manager, CX Readiness

Employer Industry: Real Estate Technology

• Salary up to $132,800 annually (specific to certain locations)
• Eligible for equity awards based on experience, performance, and location
• Remote work opportunity, allowing flexibility in work location
• Opportunity to contribute to innovative solutions that enhance customer experience
• Recognized as one of the best workplaces in the country, fostering an inclusive and engaging culture
• Chance to work with cross‑functional teams and senior leaders in a dynamic environment

• Build and maintain a unified product release calendar for customer experience
• Coordinate the rollout of new features and changes across multiple product teams and CX organizations
• Support testing and sign-off processes to ensure readiness for product launches
• Partner with various teams to create actionable release packages for CX
• Prepare regular updates summarizing status, risks, learnings, and recommendations for stakeholders

• 3–5+ years of experience in program management, project management, business operations, or related fields
• Experience working with Product and/or Engineering teams
• Proven ability to execute launch readiness, change management, or release coordination
• Strong organizational skills with attention to detail
• Ability to analyze data and communicate findings clearly

• Experience in contact center operations, customer support, or partner/merchant support environments
• Background in user acceptance testing (UAT), quality assurance (QA), or CX-focused product testing
• Familiarity with AI‑ or automation‑driven support experiences

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