Engineering Manager - Platform

ABOUT BESTOW

Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that.

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation.

Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise.

Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us.

Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities.

Bestow participates in the E-Verify Program.

The Engineering team is responsible for all technology for Bestow and the Bestow Platform. We serve employees, consumers, and enterprise customers. In addition to building software, we integrate and manage many third-party products used by employees and as part of the platform. Our major functional teams are product engineering, infrastructure, IT, data & analytics, and program management. Engineering works closely with product management and design to define and prioritize the product roadmap.

As an Engineering Manager for the Payments Team, you will lead a team of Backend Software Engineers responsible for Bestow's payment processing infrastructure. You will partner with Product Managers, Finance, Compliance, and our external partners to develop and support solutions that power premium collection, disbursements, and financial reconciliation across the platform. You will also collaborate with teams across Bestow to plan and execute the product roadmap.

Our system runs on Kubernetes in Google Cloud Platform and is composed of several microservices written in Go that integrate using gRPC, REST, and async messaging patterns. You will share responsibility for operating our workloads on these platforms.

A key focus for this role will be scaling our payments infrastructure—building reliable, PCI-compliant payment processing capabilities that support multiple payment methods, automated reconciliation, and seamless partner integrations.

This role is open to remote candidates.

This is a player/coach role with direct reports, spending approximately 20% of your time contributing production-level code.

• Remain hands-on in the code and actively participate in system design and architecture decisions
• Regularly review pull requests, providing thoughtful feedback that elevates code quality
• Partner with engineers on complex technical challenges, offering guidance without micromanaging
• Drive large initiatives from conception through delivery

• Own Stripe and Adyen integrations including payment method management, transaction processing, webhook handling, and reconciliation workflows
• Lead PCI compliance efforts including IVR payment solutions (PCI Pal), secure card data handling, and maintaining PCI-DSS compliance across payment touchpoints
• Design card and ACH payment flows including forward API integrations, SEC code implementation for ACH transactions, and hard decline management strategies
• Build financial reporting infrastructure for disputes, refunds, chargebacks, suspense accounts, and dispute reversals
• Implement payment failure handling including exposure of payment failures in data feeds, retry logic, and operational alerting
• Drive payment operations improvements including checks automation, reducing manual intervention, and streamlining reconciliation processes

• Orchestrate effective engineering ceremonies that promote collaboration and continuous improvement
• Create personalized growth plans for each team member, identifying strengths and development areas
• Provide regular,…