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CX Operations Leader: Retention
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-08
Listing for:
Zoom Video Communications
Full Time
position Listed on 2026-01-08
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
A leading video communications service in Oregon is seeking a Head of Customer Experience Operations to define and execute the operational strategy for the post-sales customer lifecycle. This senior leadership role involves leading strategies to improve customer retention and requires hands-on experience with CX tech stack like Gainsight and Salesforce. Ideal candidates will have over 15 years of experience in Customer Success Operations and a proven track record of driving customer satisfaction and long-term value.
Competitive salary range from $150,800 to $329,900.
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