ServiceNow lead

Overview

Req : 343778

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Now lead to join our team in Remote, Delhi (IN-DL), India (IN).

Role Overview

NTT DATA is seeking a dynamic and experienced Service Now Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major Service Now modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their Service Now investments through strategic roadmaps, platform governance, and process optimization.

• Lead client engagements to assess current Service Now capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.

ITAM/ITOM/ITSM Focus

• ITAM - Software Asset Management / Hardware Asset Management
• ITOM – Discovery, Event Management, Service Mapping

Design and implement governance models, KPIs, and process improvement frameworks. Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans. Apply deep business process knowledge to map client needs to Service Now capabilities and identify opportunities for automation and optimization.

• Configure and customize Service Now modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
• Ensure platform conformance to best practices and licensing strategies.

• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for Service Now engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.

• 8-11 years of hands-on Service Now experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.
• Strong understanding of Service Now architecture, scripting, workflows, and integrations.
• Experience in proposal writing, SOW creation, and client presentations.
• Demonstrated ability to lead client workshops and translate business processes into technical solutions.

Mandatory Certifications by Level

• Service Now certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation

Excellent communication and stakeholder engagement skills.

Preferred – PMP, Prince2 or equivalent

• Be part of a high-impact team driving digital transformation across industries.
• Work with top-tier clients and cutting-edge Service Now solutions.
• Collaborate with experts in advisory, architecture, and delivery.

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move…