Architect AI-Driven
Listed on 2026-11-05
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IT/Tech
Information & Knowledge Management, AI Business & Operations
Harvey is seeking a CX Knowledge Specialist to own the source of truth for articles, guides, and product knowledge. You will consolidate fragmented content into one knowledge foundation usable by humans and the AI Support agent, aligned with weekly product releases.
You will structure content with taxonomy and templates, maintain accuracy as products change, and mine ticket data to identify gaps. You’ll collaborate with Enablement Specialists to turn knowledge into training and scalable
The Knowledge Base Architect for AI-Driven Support position in the Management & Operations field is open for applications.
Are you ready to take on the Knowledge Base Architect for AI-Driven Support role at Harvey?
We would love to welcome a new Knowledge Base Architect for AI-Driven Support to our group in Myrtle Point, OR, United States.
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