Technical Service Representative

Employer Industry: Outdoor Power Equipment

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and product improvement
• Training programs provided, including certifications from Husqvarna University
• Engaging work with a focus on technical troubleshooting and support

• Respond to technical inquiries from internal and external customers, including Distributors, Dealers, and End Users
• Troubleshoot, diagnose, and evaluate case information to provide effective repair support
• Record case details and actions taken in the Customer Relations Management System (CRM)
• Assist dealers with warranty processing and component failure analysis
• Communicate escalated and unresolved technical incidents to higher-level representatives

• Minimum educational requirement:
  High School Diploma or GED
• 2-3 years of engine or mechanical experience
• Proficient with electronic parts lookup systems and technical information environments
• Must complete Husqvarna University bronze certification within 12 months and silver & gold certifications within 24 months
• Customer service and product training must be completed within 3 months (90 days)

• 2-4 years of engine or mechanical experience in an Outdoor Power Equipment service support position
• 2-year Technical Vocational degree in related engine technologies and/or servicing
• Experience in a contact center setting
• Bi-lingual in Spanish

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.