CI Change Leader

Location Designation: Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid‑sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. We provide financial security and peace of mind through absence, accident, disability, voluntary benefits, and life insurance solutions.

Preference for candidates based in New York, but open to remote employees who are willing to travel as needed.

Change Leaders help implement the Continuous Improvement (CI) system in partnership with the business across New York Life to drive improvements in employee engagement, customer satisfaction, productivity, quality, and sustained change and innovation. The role lasts two years, providing extensive training and exposure to senior leaders.

• Plan and own CI deployment for a department or functional area, leading a team of 3–6 Change Agents.
• Facilitate development of standards and practices, codifying knowledge to support CI deployment.
• Lead the 5 phases of a deployment:
  Diagnose, Future State Design, Implementation, Replication, and Sustainability.
• Coach department and functional leaders, front‑line managers, and Change Agents on the CI management system.
• Own leadership updates and progress reporting on key behavior indicators (KBIs) and key performance indicators (KPIs).
• Influence aspiration setting and broaden the reach of CI across the organization.
• Lead daily and weekly team meetings, problem‑solving sessions, and training on CI.

• Technical Knowledge: Working knowledge of core Continuous Improvement concepts (Lean Management). Strong proficiency in Excel and PowerPoint.
• People Management: Experience leading teams of 6–12 individuals, conducting performance evaluations, and hiring as needed.

• BS/BA degree or equivalent.
• Track record of leading and developing others, with a passion for coaching.
• 6+ years of coaching and team‑management experience.
• 4+ years of group benefits experience preferred, especially long‑term/short‑term disability claims.
• Passion for driving change in how we work at New York Life.
• Curiosity and openness to learn about new ways of working.
• Ability to thrive in ambiguity and leverage growth opportunities.
• Strong stakeholder influence skills.
• Impact‑oriented mindset with bias to action and entrepreneurial spirit.
• Excellent analytical and problem‑solving skills.
• Systems‑level thinking and cross‑process insight.
• Successful project management track record.
• Excellent oral and written communication skills.
• Remote role with expected travel roughly once a month for 2–3 days.

Salary range: $116,000–$166,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

We provide a full package of benefits, including leave programs, adoption assistance, and student loan repayment. Discover more about our comprehensive benefit options on the NYL Benefits Site.

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. Diversity, equity, and inclusion (DEI) are guiding principles embedded in our brand and culture. Learn more about our leadership and recognition.

To learn more about career opportunities at New York Life, visit the Careers page of