Executive Director, Field Enablement

The Executive Director, Field Enablement leads the strategy, execution, and continuous optimization of field systems, training and development, logistics, and HCP engagement operations that support sales force effectiveness.

• Field Technology — CRM, field reporting, and mobile tools
• Field Enablement — Fleet, sample operations, and territory alignment
• HCP Program Operations — Speaker Bureau, advisory boards, and congress support
• Field Training and Development — Field Sales and Market Access Training, Field Leadership Capabilities, and Instructional Design & Learning Technology

• Translate commercial strategy into practical, scalable systems, training and development programs, and services that support field execution.
• Partner with Field Strategy & Operations on CRM enhancements, territory planning, and field optimization efforts.
• Drive alignment and integration across field enablement, brand teams, Sales, Market Access, and other key enabling functions and cross‑functional partners.
• Develop and lead effective training and development solutions and programs for commercial field employees, including sales leadership capabilities in partnership with People and Business Services.

• Field Technology:
  Lead vision and enhancements for Veeva CRM, field dashboards and reporting, and mobile platforms.
• Field Enablement:
  Ensure efficient, compliant execution of fleet operations, sampling processes, and territory alignments.
• HCP Program Operations:
  Oversee strategy and execution of Speaker Bureau, advisory boards, and congress logistics through direct leadership of the Associate Director, HCP Program Operations.
• Field Training and Development:
  Oversee strategy and execution of Field Sales and Market Access Training, Field Leadership Capabilities, and Instructional Design & Learning Technology.

• Collaborate with Sales, IT, Medical, Compliance, Legal, and Marketing to align on systems, engagement standards, and risk mitigation.
• Maintain audit‑ready documentation, SOPs, and metrics for all field and HCP‑facing operations.
• Serve as a key stakeholder in governance efforts related to HCP interactions and field infrastructure.

• Lead a team of senior professionals across each functional area, fostering collaboration and accountability.
• Build capabilities and talent pipelines to support current needs and future growth.
• Promote a culture of operational excellence, innovation, and service to the field.

• Drive planning and rollout of new systems, processes, and operational models.
• Deploy Training to ensure field teams are prepared and supported through change.
• Leverage feedback and data to inform improvements and ensure adoption across teams.

• Bachelor's degree in Business, Operations, or related field.
• 12+ years of experience in field operations, commercial systems, or HCP program management.
• Proven track record leading field‑facing functions across large, matrixed organizations.
• Expertise in Veeva CRM, sample management, and speaker program governance.
• Strong cross‑functional collaboration and team leadership skills.

• Experience in pharmaceuticals, biotech, or healthcare.
• Experience leading design and deployment of Field and Leadership Capabilities training and development programs/services.
• Familiarity with compliance regulations such as the PhRMA Code and Sunshine Act.
• Background managing large‑scale system rollouts and cross‑functional field initiatives.

• Accountability for Results – Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Strategic Thinking & Problem Solving – Make decisions considering the long‑term impact to customers, patients, employees, and the business.
• Patient & Customer Centricity – Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication – Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Respect…