Manager Claims Intake Customer Service

Employer Industry: Insurance and Financial Services

• Salary up to $110,900
• Opportunity to participate in an incentive plan with a target earning opportunity of 10% of base compensation
• Comprehensive healthcare coverage and multiple 401(k) savings plan options
• Generous paid time off, including 12 paid holidays and volunteer time off
• Support for employee wellness, including gym membership reimbursement and mental health services
• Work in a supportive and inclusive environment that values diversity and community engagement

• Manage a team of 12-15 Customer Service Representatives (CSRs) to deliver exceptional phone and transaction-based customer service
• Oversee call center operations, setting performance metrics and ensuring achievement through effective management
• Provide coaching and feedback to team members, identifying development opportunities for personal and professional growth
• Drive accountability and motivate the team to meet and exceed service goals, enhancing overall productivity
• Act as a point of contact for escalated situations, offering feedback and identifying process improvements to enhance customer experience

• Demonstrated ability to build and lead a motivated team, providing guidance and direction
• Excellent collaboration and communication skills, both verbal and written
• Proven ability to analyze data and understand trends related to inventory, capacity, and service levels
• Effective coaching and feedback skills
• Minimum of 4 years of prior leadership experience

• Bachelor's Degree or prior leadership experience in a contact center environment, specifically in a claims contact center
• LOMA, AHIP, or other Insurance Industry designation

#Insurance #Customer Service #Leadership #Career Opportunity #Employee Benefits

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