Manager, Residential Field Service Operations

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

As a Manager on the Residential Field Service Team, you’ll be responsible for leading a team of Residential Field Service Managers (RFSMs) who oversee our solar service subcontractors across the country. This remote role reports to the Vice President, Service Network and partners closely with cross-functional teams including Dispatch, Customer Experience, and Portfolio Operations Management, to ensure efficient, high‑quality service execution.

You’ll help drive day‑to‑day consistency, support your team’s development, and ensure alignment with Omnidian’s operational standards.

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

• Lead and coach RFSMs to meet performance and quality targets
• Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth
• Act as a primary escalation point for subcontractor and field issues
• Ensure consistent execution of processes, workflows, and service standards
• Lead onboarding and training efforts for new team members

• Collaborate with internal teams to resolve service delays, escalations, or process gaps
• Analyze service data to identify trends and recommend improvements
• Support documentation and process updates for field operations
• Ensure accurate tracking of service quality and subcontractor performance

• A thoughtful leader who knows how to coach and motivate others
• Confident in making team-level decisions and handling escalations
• Organized and proactive in identifying areas for improvement
• Comfortable navigating a fast‑paced, remote‑first work environment
• Strong communicator who builds trust across teams

• 4+ years of experience in solar operations, field service management, or subcontractor oversight
• 2+ years of experience leading or coaching a distributed team
• Solid understanding of residential solar systems and service workflows
• Comfortable with data analysis and digital tools (e.g., CRMs, service platforms)

• Experience in a startup or high‑growth company environment
• Familiarity with platforms like Salesforce, GSuite, Slack, or similar
• State Electrical Contractor License Holder
• NABCEP certification
• Experience scaling field teams or managing national service operations

• We plan to have this role start by mid‑February
• We are unable to provide sponsorship for this role, now or in the future

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non‑birthing) after 1 year, and four‑week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long‑term stock options for every employee
• We love to lift each other up through company‑wide slack channels such as #puppiesandpets, #omnidian‑wellness, #praiseandbooms and #sustainable future
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission‑driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

• We…