Senior VP, Delivery and Operations

As a part of Rackspace Technology’s missionto provide exceptional support to our customers, theSVP of Delivery and Operationswillbe responsible forthe company’s overall technical operations and service delivery,including running multiple/simultaneous small projects to large-scale, mission-critical portfolio projects.

This role requiresefficientdelivery and quality standards that are the best in the industry.

The SVP, Delivery& Operations,will bringexpertiseand discipline to create a measurable impact towards strengthening brand equity and differentiation for the company in the marketbybringing experience in digital infrastructure, cloud storage,and customer delivery.

This leader will be a key member of the Private Cloud Executive Leadership Team (PVC ELT).

• Develop and implement delivery strategies that align with the organization's overall goals and objectives.
• Build a strong
  
  Global
  
  Delivery and Operations engine to enable growth and profitability.
• Drive delivery and operational initiatives related to service delivery efficiency, process excellence,and operational excellence;and ensure common operating standards,processes,and metrics.
• Implement quality control measures to ensure that deliverables meet the required standards.
• Oversee the planning,execution,and completion of projects; ensuring that projects are delivered on time, within scope, and within budget.
• Must have experience with multi-cloud platforms and cloud migration strategies,and leveraging
  
  AI to deliver innovative capabilities and drive operational efficiencies
• Operate in a matrixed, cross-cultural environment with experience in Go-to-Market Services creation and delivery operations & supply chain
• Engage the highly competitive talent landscape to proactively shape the perception of Rackspace asa great placeto work and build a career
• Enable greater collaboration across different teams in the company
• Act as an excellent communicator with the ability to win hearts/minds and engage multiple stakeholders across the organization
• Partner with theGTMorganization to support new business opportunities, delivery status, client satisfaction,and problem resolution
• Drive the overall market narrative and resulting brand differentiation with customers that highlights the true state of the company today
• Lead a globally diverse, multi-disciplined organization by developing and implementing talent management strategies, fostering shared goals aligned with business objectives, and cultivating a culture of high performance through clear metrics, ongoing feedback, and authentic leadership

• Prior successful experience as a delivery leader with significant scope and complexity at scale ($1 billion)
• Proven P&L leadership in a multi-site, distributed, global organization
• Experience in Digital Infrastructure or Cloud
• Excellent track recordof managing cross-functional technical and non-technical resources
• A people leader & talent developer who can attract and inspire
• Proven experience in Service Delivery,Technical Operations,Supply Chain, and Datacentermanagementpreferred
• Experience in cross-functional partnership with Product, Project Management,GTM, Engineering, and other teams internally as needed to ensure seamless delivery with enhanced user experience to clients
• Proven success indriving operational initiatives related to service delivery efficiency, performance management, process excellence,and operational excellence
• Ability to enable sales and pursue emerging new product opportunities for the company
• Successfullyoperatedin a matrixed environment
• Culture champion – servant leadership mentality, authenticity
• Ability to lead and work autonomously
• Excellent communicator – able to win hearts/minds; engage multiple stakeholders across the organization
• Ability to remain open-minded when a pivot or change in direction is required
• Executive presence and gravitas to engage with key internal and external stakeholders
• Energetic, self-motivated leader who can cultivate a culture of pride and performance
• Ability and desire to work in a fast-growing, globally distributed, dynamic environment
• Ability to lead with influence and expertise
• Advanced analytical…