Field Service Technician​/Engineer; Bag Filling & Palletizing

About Us:

BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the privately held Barry Wehmiller family, we unite a global team of packaging experts with a clear purpose:
People Who Care, Building Solutions that Perform. We take on our customers’ toughest challenges as our own — delivering both innovative and enduring solutions that set the standard for value and performance. Our strength comes from our people and the power of our brands — trusted names in packaging that are known worldwide for engineering excellence, application expertise, and lifetime commitment to customer success.

Truly Human Leadership guides our belief that exceptional business results and profound respect for people together provide the foundation of enduring success. We are committed to forging lasting partnerships with our customers, earning their trust through integrity, expertise, and execution. With our full range of packaging solutions and long term partnership and service, we help customers achieve operational excellence today while building the future of packaging together.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper‑converting industries. By blending people‑centric leadership with disciplined operational strategies and purpose‑driven growth, Barry‑Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Barry-Wehmiller Packaging (BWPKG) Bag Filling and Palletizing provides complex packaging solutions to a base of global industrial customers. The Field Service Technician (FST) acts as the primary technical interface for BWPKG to the customer providing detailed technical assistance and on‑site support by installing, servicing, troubleshooting, and optimizing these integrated production lines. Further, recommending preventative maintenance and optimized production solutions is a key area of success for this role.

The FST works closely with end‑use customers as well as internal Sales, Customer Service, Engineering and Manufacturing team members to troubleshoot and repair related equipment. This role is responsible for driving customer satisfaction through service excellence. The Field Service Technician encourages others to discover, develop, and apply their talents by providing real‑world feedback into the business and enabling others to reach their full potential;

actively engages in our Lean journey by building and acting on continuous improvement and development opportunities.

• Troubleshoot and perform repairs and modifications on mechanical, electrical, or programmable controls for complex automated and integrated industrial packaging equipment at customer sites.
• Assist in the installation, start‑up, checkout, validation, and testing of existing, upgraded, and new equipment.
• Work independently and decisively to analyze and effectively resolve faults or malfunctions by means of direct or online interface to customer equipment.
• Interact with personnel at customer sites to provide insight on the safety, proper operation, and preventative maintenance of equipment to improve efficiency of customer productivity.
• Build and maintain strong customer relationships through oral and written communication and reporting. Become a strong advocate of the Company and build realistic and achievable expectations with the customer.
• Act as liaison between customers, as well as internal departments, to ensure progress and quality of service.
• Effectively perform administrative tasks including job status reporting, site time and resources used, as well as expenses incurred and materials or parts needed.
• Provide both remote and onsite technical support to end use customers.
• Communicate information regarding material changes made to customer equipment through appropriate internal departments so updates to technical documentation can be made (manuals, drawings, program files, documentation, and in‑house training program).
• P…