Product Marketing Manager

Loop is an ecommerce software company serving over 4,000 of the best brands on Shopify, like Bombas, Brooklinen, Cotopaxi, Reebok, and Ruggable. For our brands, we power a critical part of the shopping experience, shipping & returns, ensuring customers always have confidence that packages will arrive on time, fit as expected, and be refunded or exchanged if it doesn’t work out.

We pioneered the returns category and are actively expanding our product suite to support new areas of innovation: tracking, warranties, shipping protection, fraud prevention, fit analysis, and more.

The Product Marketing team is responsible for creating compelling narratives that influence all of ecommerce. We create playbooks that bring our products to life in service of our merchants, as they take the next step in creating a world-class customer experience. We lead go-to-market activities for our product areas, including: positioning, messaging, launch strategy, enablement, and competitive intelligence. We are a highly-collaborative team, partnering with product, design, marketing, sales, success, and leadership to drive the product forward, deliver results that matter, and beat our competition.

At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, you are welcome to join us within the United States or select Canadian provinces (Ontario & British Columbia).

• Orchestrate high-volume product launches, targeting internal stakeholders, existing merchants, and new merchants with messaging that drives results.
• Collaborate with product, marketing, sales, and success to push your launch messaging to the right segments through our most valuable channels.
• Collaborate with leadership to craft narratives that position our product as a leader in the market, ahead of our competition.
• Enable go-to-market teams with world-class internal and external content (demos, decks, playbooks, comparisons) that demonstrates the power of our products and drives merchant adoption.

• 2-5 years of Product Marketing experience with a proven track record supporting B2B SaaS companies.
• Experience creating messaging, positioning, and GTM-ready assets; launching products to market; and driving meaningful results.
• Experience enabling multiple internal stakeholders, including a clear and effective approach for doing so.
• Experience using market research and product data to make difficult or unpopular decisions.
• Experience independently identifying high-impact problems, developing plans to solve them, and successfully executing those plans.
• BONUS:
  Experience in the ecommerce ecosystem.

• Excellent verbal & written communicator, evidenced by your interviews & follow‑ups.
• Excellent organization & prioritization skills, evidenced by examples of you managing expectations when having too much to do and not enough time to do it.
• Great project management skills, evidenced by examples of you coordinating multiple stakeholders around a single goal.
• Good creativity skills, evidenced by past decks, slides, or tactics you created.
• BONUS:
  Experience with Figma, returns/shipping/operations platforms, and modern AI tools.

$104,000 - $150,000 a year. We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future. The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic…