Complaints Quality Control Analyst III
Listed on 2026-01-01
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Quality Assurance - QA/QC
Data Analyst
Why consider this job opportunity
Salary up to $40.01 per hour
Bonus eligibility and equity options included in total compensation
Comprehensive benefits package, including medical, dental, vision, and 401(k)
Opportunity for career advancement within a fast-paced, high-growth environment
Collaborative work culture that encourages open communication and continuous improvement
In-person participation required at team and company-wide offsites multiple times a year
- Conduct quality control (QC) reviews of complaint cases to ensure compliance with established guidelines
- Provide constructive feedback to agents based on QC findings to aid in performance improvement
- Assist in refining and updating the complaints review process for ongoing enhancements
- Perform root cause analysis (RCA) to identify trends and suggest process improvements
- Collaborate with cross-functional teams to enhance the efficiency of complaint handling
- Minimum of 3 years of relevant experience in financial services, crypto, investigations, legal, or tech industries, focusing on complaints handling, compliance, or regulatory matters
- Ability to work independently and manage multiple priorities with minimal guidance
- Strong analytical skills for performing root cause analysis and providing actionable insights
- Exceptional communication skills for collaboration with cross-functional teams and effective presentation of findings
- Proven attention to detail, emphasizing accuracy and quality in QC reviews and reporting
- Experience in project management, analytics, or vendor management
- Advanced degree in business, finance, or customer experience (CX)
- Proficiency with tools such as Google apps, JIRA, and Salesforce Service Cloud
- Experience working with external outsource business partners
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