Fraud Operations Performance Associate II

Employer Industry:

Fintech

• Salary up to $90,000 per year for select states
• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere within the country of employment
• Comprehensive benefits package including 100% subsidized medical coverage, dental, and vision for you and your dependents
• Generous stipends for technology, food, and lifestyle expenses
• Employee stock purchase plan allowing you to buy shares at a discount

• Identify knowledge gaps through analysis and quality assurance
• Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives
• Regularly monitor, evaluate, and provide feedback to Fraud Operations Teams on their performance
• Document findings as necessary and elevate to Leadership
• Stay informed about the latest fraud trends, regulatory changes, and best practices to improve fraud prevention efforts

• 3+ years of fraud experience, preferably within the fintech industry
• 1+ years of quality assurance experience, preferably within the fintech industry
• Demonstrated ability to work independently with leadership and exhibit strong project management skills
• Strong analytical skills with the capacity to recognize and address fraud trends and issues
• Proven track record of identifying and resolving quality issues and driving process improvements

• Experience with industry-specific tools and standards, including Salesforce, TLO, Trans Union, Lexis Nexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido