HSS​/SSVF Data & Quality Assurance Specialist

Full Time Admin Support Coos Bay, OR, US

2 days ago Requisition

Salary Range: $21.82 To $24.56 Hourly

itle: HSS/SSVF Services Data and Quality Assurance Specialist

Reports to:Housing Stabilization Services Coordinator

HR Contact: hr

Pay Level:Specialist II  Depending in Experience and Qualifications

Staff Supervised: None

FSLA Status:Non-exempt from overtime

Effective: 10/14/2026

Position Type: Full-Time

Revised: 10/14/2026

PRIMARY

PURPOSE:

The Data and Quality Assurance Specialist II supports the accuracy, completeness, and integrity of client records and program data within Housing and Veteran Services. This position conducts quality assurance reviews of client files, verifies documentation against established program requirements, and monitors data consistency across multiple systems.

The Specialist analyzes program data, tracks documentation errors and corrective actions, and prepares reports to support program evaluation, informed decision-making, and continuous quality improvement. The position also identifies opportunities to improve data management, documentation practices, and operational efficiency.

Working collaboratively with Housing and Veteran Services staff, the Specialist maintains responsibility for identifying deficiencies, verifying corrections, and supporting compliance with established program procedures. Final approval and program decisions remain with designated program leadership.

ESSENTIAL JOB FUNCTIONS (Reason position exists is to perform these functions):

• Review client files for completeness, accuracy, required documentation, signatures, and eligibility calculations before final approval.
• Conduct ongoing quality assurance reviews of active and closed client files to ensure compliance with established program requirements.
• Run HMIS reports and verify data accuracy and consistency across HMIS, SharePoint, other applicable systems, and physical client files.
• Identify documentation errors and data discrepancies, return files to responsible staff for correction, and verify corrections are completed.
• Track errors, outstanding corrections, and recurring issues; report findings and trends to the department leadership.
• Collect, organize, and analyze program data using Excel and other reporting tools to support program reporting, evaluation, and performance monitoring.
• Identify opportunities to improve documentation practices, data quality, and workflow efficiency.
• Assist with developing and updating quality assurance tools, checklists, procedures, and tracking systems, subject to leadership approval.
• Assist with internal monitoring, external audits, and program reporting as assigned.
• Maintain confidentiality and follow established data security and recordkeeping procedures.
• Conduct housing inspections in accordance with applicable standards and program requirements, document findings, communicate deficiencies, and complete follow-up inspections as needed.
• Perform other related duties as assigned.

TEAM EXPECTATIONS:

Teamwork
- We join our individual strengths together creating teams and circles of cooperation to promote innovative thinking and bring opportunity to our community.

Partnerships
- We create collaborative community partnerships to best leverage all resources available for the benefit of the community.

Diversity
- We welcome and accept differences and honor our co-workers and clients by treating each person with equality, dignity, and respect.

Confidentiality & Ethics
- We maintain a high standard of ethics and integrity to respect the confidentiality of clients and staff.

Physical Safety
- We respond promptly to address health and safety needs or concerns for clients and staff.

Communications
- We encourage timely, open-minded, respectful, and…